Current Page
  1. Home
  2. Forum
  3. FAQ

FAQ

Frequently Asked Questions and Answers

Forum Details
Title Privacy, Security & Shipping
Posted by Gentler (ip:)
  • Rate 0points  
  • Date 2017-08-04 11:18:13
  • Recommend Recommend
  • View 373

Privacy, Security & Shipping


How do I know if it is safe to shop with you?

We value your privacy and work hard to ensure that your details are secure and will not be released to any other party.

To learn more about how we keep your details safe, please see our privacy policy.


Do you keep my credit card information?

No, we do not store credit card information.


Will my information be sold to third parties?

Your information will not be sold or passed on to third parties. Your privacy is of utmost importance to us. Read more about how we protect your privacy here.


What if I am not home when my package arrives?

We ship via Korea Post and your national postal service to deliver the parcel to your address. 

If you're not home when it arrives, the postman will leave a note at your residence and take your parcel to a nearby post office.

They will storeit there for five days. Then they will send you another reminder note to pick up the package.

Afterwards, as a courtesy, they will keep your parcel at the post office for an additional five days.

If you still have not picked up the package, the post office will send it back to our warehouse and we'll contact you to see if you still want it.


How do I change my shipping address after my order has been placed?

Our amazing team at the warehouse aims to process and pack your order as fast as possible.

This means that your shipping address can only be changed as long as your order has not left the warehouse.

To change your shipping address immediately, please contact 'gentlershop@gmail.com'.


How can I track my order?

Tracking status may be viewed at http://service.epost.go.kr/iservice/ems/ems_eng.jsp

Please enter your tracking number and select the shipping service type.


There aren’t any status updates or information related to my tracking number. What should I do?

Please understand that due to varying policies of international parcel delivery between different postal systems, once a package leaves the shipper’s country (Korea),

it is possible that tracking updates become unavailable until the package is successfully received.

It by no means that anything is wrong with the shipment.

If you have not yet received your order within the estimated delivery time to your region, please contact us for further assistance.



* If you have more questions, please feel free to contact us at gentlershop@gmail.com.

Attachment
Password Please enter password to remove or edit this post.
Edit Comment

Password :

/ byte

Password : Submit Cancel