Returns & Exchanges

① How do I return my purchase?

Please visit a post office nearby and send the item(s) back to us.

Here is our address.

Gentler

B1, Inju-daero 553,

Namdong-gu, Incheon, 21559,

South Korea

Phone: +82 32 261 8238

*Please refer to our Returns policy and procedure for more details. Please check out, HERE.

② How long do I have to return my purchase?

You may return them to us within 15 days of the date in which the package is received.

③ How long does it take for me to receive a refund?

We will process your refund within 3 business days of receiving the return. Please remember, your financial institution can take an extra few days to get the refund back into your account.

④ How will I be refunded?

We will refund you in the same way you paid.

⑤ What is Points and Coupon?

- Points : Every time you shop with us, you will accumulate points equal to 2% of the total purchase price, excluding shipping fee and you will be received the points within 48 hours. 1 USD is equal to 1 point. You may redeem your points towards the partial or full payment of your purchase.

- Coupon : Coupons are issued for promotional purposes and may be used to purchase products. At the time of payment, please type the coupon code in the space provided on the payment page.

⑥ What if I have changed my mind about an item?

You are most welcome to send back your item to us for points or a refund. Please contact gentlershop@gmail.com if you have further questions.

⑦ Can I make an exchange if I have chosen the wrong size?

We offer exchanges for a different size of the same item. If you'd like to make an exchange, please contact our Customer Service team and they will assist you. The item will be placed on hold for 14 days (at which point it will automatically come off hold), during which time you'll send the original item back to us. Please process your return back to us as soon as possible to ensure that you get your chosen size.

⑧ What if my item is defective?

We aim to provide our customers with products of the highest quality and standard. If you have received an item with a defect, please contact our Customer Service team at gentlershop@gmail.com so that they can guide you through the return process and help resolve the problem as swiftly as possible. Please note that we'll need a photo(s) documenting the defect. This will speed up the returns process.

⑨ What if the item I received is not the one I ordered?

If you have received an item different from the one you ordered, please contact our Customer Service team at gentlershop@gmail.com. They will work with you to resolve the problem as quickly as possible.

⑩ Do you refund sale items?

Yes we do! But you need to return the item first. Please refer to our return policy for specific procedures.