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Frequently Asked Questions and Answers

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Title Brands & Stock
Posted by Gentler (ip:)
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  • Date 2017-08-04 11:11:12
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Brands & Stock


Do you have a sizing chart?

To view our sizing information, please refer to the item description on the product’s page.


Do you cater to larger sizes?

Sizing varies from brand to brand. Our sizes range from US_XS to US_XXL in men's clothing. We conform to US sizing standards. However, our clothes are designed with a body-flattering modern slim-cut, which may feel more fitted and slimmer when compared to US sizes.


I ordered size M, but the label of the jacket I got says size L. How are you going to deal with this problem?

Most our clothes are labeled differently from the product description. It is not a mistake. This is because of the domestic size conversion. For example, most items indicated as “US S” (small size) on the website will be marked “M” (medium size) on the clothing label.


The item I want is out of stock. What now?

Although we try to maintain adequate inventory to keep up with demand, some extremely popular items may run out of stock. Our focus is on keeping with latest fashion and our products are only available while supplies last.

If you see something you like that seems to be out of stock, please contact gentlershop@gmail.com. They are more than happy to help you find a suitable alternative.


The color of my t-shirt faded after a couple of wash. Can you replace it for a new one?

Any washed item will not be authorized for return. You have to wash your clothes with utmost care in order to expand its lifespan and to maintain its original shape and color for a long time. Any problem that may occur through inappropriate washing and handling is the full responsibility of the buyer.


Do you place items on backorder?

No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by the Customer Service team to arrange a store credit or refund if we are unable to source the item from elsewhere.


Can I place an item on hold for purchase at a later date?

Sorry, but we do not offer this option.


When can I expect new products to be listed on your website?

We are constantly updating our products range as new fashion lines are released and as we stock new brands. Please see new arrivals to see the latest items we have in stock.


What is One size (Free size)?

When a product is described as “One size” or "One size fits all", it is a one-size- fits-all product.

Our “One size” clothes are almost equivalent to a US regular small or medium according to the US sizing standard.



* If you have more questions, please feel free to contact us at gentlershop@gmail.com.

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